THE POWER OF ONBOARDING (part I)

Being memorable. That’s what I believe makes a great first impression.  

So often we get suffocated by this world of things, and making the sale, and filling the seats, and end of year goals, and getting the bigger house, and doing what we are supposed to do all the time…that we lose sight of how important people and quality experiences are in the grand scheme of things. Whether it be an employee, patient, client, etc…making that memorable impression could make or break a loyal engagement. So I wanted to thoughtfully share a few insights, because positive people leading is bred from the start. 

POSITIVITY. This one is often easier said than done, but also easy to control.  Positivity, especially when genuine, is contagious and welcoming. It evokes a lasting emotion of caring. I would venture to say that is a good thing when trying to impress upon someone.  I refer back to the poem Attitude a good bit in this life, and it’s become a part of my everyday practice when maestro-ing the many people and situations in my world…life is 10% what happens to you, and 90% how you react to it. So be nice and positive when you are trying to onboard someone in your world, it will stick with them. 

PERSONA. We all tend to wear different personas in life.  We have our professional persona, and our relaxed happy hour persona, and our family gathering persona, our let loose friend persona, etc…all of which bring out a different energy and emotion in us.  It is key to bring the person to the table that you want remembered and embraced. So leave your bags at the door and bring your A-game. 

PREPAREDNESS. Being prepared to bring someone onboard is key.  People can sense if you are not prepared and are often left with a sense of unimportance. That is certainly not the tone you want to set when trying to make that first experience memorable. In this case people are left with an empty, negative feeling, and although it can often be made up for, it more often leads to disinterest and disloyalty.  So get your shit together if someone is important.

PRODUCT. Swag, people love free stuff and cool swag. Product can be a representation of an actual product, or your company, or your personality, or your capability. It’s just something tangible, useful or memorable that makes people feel like they are a part of something. So be creative and inventive here.

PERCOLATION. That’s what you do now as you think about how you want to onboard your next person of importance. Make it count.

This will be a series of musings on why I think onboarding is a critical part of our human successes. Stay tuned. Cheers!